The Federal Competition and Consumer Protection Commission (FCCPC) has formally summoned Air Peace Limited to its Abuja headquarters on Monday, June 23, 2025, over reports of widespread failure by the airline to refund passengers whose flights were cancelled.
The directive issued in a notice dated June 13 and signed by Ondaje Ijagwu, FCCPC’s Director of Corporate Affairs invokes Sections 32 and 33 of the Federal Competition and Consumer Protection Act (FCCPA) 2018.
The FCCPC emphasized that Air Peace’s actions appear to breach Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the FCCPA, which guarantee consumers the right to prompt refunds when services they paid for in advance are not delivered.
The airline has been directed to produce detailed records including a 12-month complaint log for refund requests, logs of processed refunds, lists of all cancelled flights within that period, and evidence of any measures taken to reduce passenger hardship under the threat of sanctions, including fines or imprisonment, for non-compliance.
This is the latest regulatory action against Air Peace. In December 2024, the FCCPC launched a separate inquiry into alleged exploitative ticket pricing, particularly for advance bookings on certain domestic routes, which prompted the airline to initiate legal proceedings to halt the probe.
The current summons, however, focuses exclusively on refund practices following flight cancellations a distinct issue from the fare-pricing investigation.
